{"id":1514,"date":"2014-07-24T03:57:29","date_gmt":"2014-07-24T03:57:29","guid":{"rendered":"http:\/\/www.stowonthewolddentalpractice.com\/?page_id=1514"},"modified":"2014-08-08T08:06:56","modified_gmt":"2014-08-08T08:06:56","slug":"patient-complaint-policy","status":"publish","type":"page","link":"https:\/\/www.stowonthewolddentalpractice.com\/patient-complaint-policy\/","title":{"rendered":"Patient Complaint Policy"},"content":{"rendered":"<h3><strong>If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria.<\/strong><\/h3>\n<div class=\"rightdiv\">\n<div class=\"rightnavbox\">\n<h2>Patient information<\/h2>\n<ul>\n<li><a href=\"\/patient-information\/\">Patient Information<\/a><\/li>\n<li><a href=\"\/nervous-patients\/\">Nervous Patients<\/a><\/li>\n<li><a href=\"\/sedation\/\">Sedation<\/a><\/li>\n<li><a href=\"\/fees\">Fees &#038; Payment options<\/a><\/li>\n<li><a href=\"\/patient-complaint-policy\/\">Patient Complaint Policy<\/a><\/li>\n<li><a href=\"\/practice-publication-scheme-policy\/\">Practice Publication Scheme Policy<\/a><\/li>\n<li><a href=\"https:\/\/soe2olb.3pointdata.com\/soe\/new\/Stow%20on%20the%20Wold%20Dental%20Practice?pid=UKSWW01\">Book online<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<h4><strong>How to Complain<\/strong><\/h4>\n<p>We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible \u2013 ideally, within a matter of days or at most a few weeks \u2013 because this will enable us to establish what happened most easily.<\/p>\n<p>If it is not possible to do that, please let us have details of your complaint:<\/p>\n<ul class=\"checked\">\n<li>within 6 months of the incident that caused the problem; or<\/li>\n<li>within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.<\/li>\n<\/ul>\n<p>Complaints about the treatment you received should be made to the dentist who normally sees you.\u00a0 Alternatively, you may ask for an appointment for Dr Ross Cutts (Practice Principle Dentist) in order to discuss your concerns.\u00a0 He will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly.\u00a0 It will help if you are as clear as possible about your complaint.<\/p>\n<h4><strong>What We Shall Do<\/strong><\/h4>\n<p>We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us. We shall then be in a position to give you an explanation, or offer a meeting with those involved.<\/p>\n<p>In investigating your complaint, we shall aim to:<\/p>\n<ul class=\"checked\">\n<li>find out what happened and what went wrong<\/li>\n<li>enable you to discuss the problem with those concerned, if you would like this;<\/li>\n<li>ensure you receive an apology, where this is appropriate;<\/li>\n<li>identify what we can do to make sure the problem does not happen again.<\/li>\n<\/ul>\n<h4 style=\"margin-top: 20px;\"><strong>Complaining on Behalf of Someone Else<\/strong><\/h4>\n<p>Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless that are incapable of providing this because of physical or mental illness or are a child under 16 years.<\/p>\n<h4><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1918\" src=\"http:\/\/www.stowonthewolddentalpractice.com\/wp-content\/uploads\/2014\/07\/dcds.jpg\" alt=\"dcds\" width=\"237\" height=\"91\" \/>Complaining to Dental Complaints Service<\/strong><\/h4>\n<p>We hope that, if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:<\/p>\n<p>Dental Complaints Service<br \/>\nStephenson House,<br \/>\n2 Cherry Orchard Rd,<br \/>\nCroydon,<br \/>\nCR0 6BA<\/p>\n<p><strong>Tel:\u00a0<\/strong>\u00a008456 120 540<br \/>\n<strong>E-mail:<\/strong>\u00a0 <a href=\"mailto:info@dentalcomplaints.org.uk\">info@dentalcomplaints.org.uk<\/a><\/p>\n<div class=\"h10 divider_bgr\"><\/div>\n<h4><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1718\" src=\"http:\/\/www.stowonthewolddentalpractice.com\/wp-content\/uploads\/2014\/08\/gdclogo.jpg\" alt=\"gdclogo\" width=\"268\" height=\"92\" \/>General Dental Council<\/strong><\/h4>\n<p>You may also like to contact the General Dental Council for more advice.<\/p>\n<p>General Dental Council<br \/>\n37 Wimpole Street,<br \/>\nLondon,<br \/>\nW1M 8DQ<\/p>\n<p><strong>Tel:\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0 020 7887 3800<br \/>\n<strong>E-mail:\u00a0<\/strong> <a href=\"mailto:complaints@gdc-uk.org\">complaints@gdc-uk.org<\/a><\/p>\n<div class=\"h10 divider_bgr\"><\/div>\n<h4><strong> <a href=\"http:\/\/www.stowonthewolddentalpractice.com\/wp-content\/uploads\/2014\/07\/denplan-logo1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-1916\" src=\"http:\/\/www.stowonthewolddentalpractice.com\/wp-content\/uploads\/2014\/07\/denplan-logo1.png\" alt=\"denplan-logo\" width=\"184\" height=\"68\" \/><\/a>Denplan<\/strong><\/h4>\n<p>For those patients registered with this practice with Denplan can contact Denplan by telephone or online for advice:<\/p>\n<p><strong>Web:<\/strong>\u00a0<a href=\"http:\/\/www.denplan.co.uk\" target=\"_blank\">www.denplan.co.uk<br \/>\n<\/a><strong>Tel:\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0 0800 169 7220<\/p>\n<p><strong><br \/>\n<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria. How to Complain We hope that most problems can be sorted out easily [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Patient Complaint Policy - Stow on the Wold Dental Practice<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stowonthewolddentalpractice.com\/patient-complaint-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient Complaint Policy - Stow on the Wold Dental Practice\" \/>\n<meta property=\"og:description\" content=\"If you have a complaint or concern about the service you have received from the dentists or any of the staff working in this practice, please let us know. 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